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Find answers to your membership queries.
How do I cancel my subscription?
We hate to see you go, but here’s what you need to know about Afrifitness Extra’s cancellation policy. You can cancel through your account at any time. Make sure to cancel prior to your subscription renewal date, and you will not be charged. Sign into your account via a web browser (i.e – Chrome, Safari, Firefox): After you sign in to your account, click the My Account dropdown in the top right. Then, select the [Profile](https://afrifitnessext
I can't login to Afrifitness Extra
If you can't login to Afrifitness Extra, please try the following: Make sure you've first created an account on Afrifitness Extra. If you already have a subscription, don't worry you may just need to reset your password. Please request a password reset link and check you've entered your email address correctly and in lowercase letters. Check your inbox and follow the instructions in the e
How much does it cost to join?
We offer 3 subscription plans: Monthly plan - $12.99 billed every month Quarterly plan - $32.99 billed every quarter Yearly plan - $102.99 billed every year Every plan gives you 10 days free access
How do I delete my account?
Deleting your account is irreversible. If you're just looking to cancel a subscription you can do so under the Billing section. Data can not be recovered once your account is deleted. If you would still like to go ahead, please request deletion here.
How do I change my plan?
Who doesn't like a good saving? If you'd like to switch plans, please visit your profile and select choose plan on one of the other memberships.
How do I change my password?
It's real easy. Please visit your profile and enter your current and new password. If you've forgotten your password, please log out and reset your password here.
Where can I find the starter guide?
Download our free starter guide that explains how to begin, what to prepare and how to ease your way into the Afrifitness program.
Which subscription plan should I choose?
Our most popular plan is the quarterly plan. It takes about 12 weeks of a consistent exercise to see real results and build a routine. You also save 15% on the quarterly plan which works out at just $10.99 per month.
Can I pay for Afrifitness Extra with PayPal?
Yes! You can now subscribe to Afrifitness Extra with PayPal. Select PayPal at checkout.
How do I update my card/billing?
If you need to change the card stored on your account, please log into your account, then visit your profile and update your payment method.
How does billing work?
Once you sign up for a subscription on Afrifitness Extra, you'll receive your first 10 days free. This means that when you enter your card details or PayPal information, we won't charge your account until after 10 days. Here's how often we'll charge your account: Monthly subscribers will be charged $12.99 every month Quarterly subscribers will be charged $32.99 every quarter Yearly subscribers will be charged $102.99 every year These billing cycles will continue until you cancel yo
How do I sign up for a free trial?
It's really easy. You can sign up here and select either our monthly, quarterly or yearly plan. You’ll get 10 days free before being charged.
Can I buy a subscription for a friend?
Yes! You can purchase a subscription gift card here. Enter the recipients email address and we'll take care of the rest.
What does my subscription include?
Your subscription gives you access to: entire library of on demand workouts access to monthly challenges access to monthly live classes and events monthly workout calendar
I'm having billing/payment issues
You may have experienced billing issues which can sometimes be caused by: Missed/late payments Expired card Duplicate charge Incorrect charge If this is the case, a member of our team will need to look into your specific case. **Please use our live chat ** oe email us at firstname.lastname@example.org and a member of the team will be happy to help.
How do I redeem a gift card?
Please redeem your gift card here and input your redemption code.
Can I share my account with a friend?
No, sorry! Our policy is strictly one user per account. You can only log in to 3 different devices with the same log in credentials, and we check IP addresses to make sure only one user uses the account. Failure to comply to the rules of one user per account will unfortunately get you banned from using our services.
How do I pause my membership?
If you'd like to pause your subscription for some time, please get in touch with us via email (email@example.com) or our live chat. Please provide your name and email address on your acccount.